Who we are

The story of mySugr

Founded in 2012, mySugr® is a digital health company that aims to simplify life with diabetes. As part of the Roche family, we give people with diabetes the tools, know-how, and confidence to ease the complexity of their daily diabetes routine.

mySugr helps to monitor and manage your diabetes with relevant information stored on your smartphone and ready to use. Stay in charge of your health, manage your insulin intake, and take control of your diabetes every day. In short, we aim to make diabetes suck less.

Even better together

mySugr and Roche

The mySugr GmbH was acquired by Roche in 2017 and our Vienna office is one of Roche's global sites. Located in the heart of Vienna, we are proud to contribute to Roche’s mission by supporting innovative therapy solutions such as mySugr®, Accu-Chek®, navify®, and other Roche products and services.

We focus on software as a medical device, innovative solutions that enhance and expand our portfolio of glucose monitoring technologies and insulin delivery systems, as well as services that support digital diabetes management and remote chronic care—always with patient centricity at the core of everything we do.

About us

Our vision

We envision a world where people with diabetes can live full and healthy lives, free from worrying about the daily grinds of their therapy.

mySugr aims to be the most reliable, supportive, and empathetic brand on the planet for people living with diabetes. Through innovative products and human-centric experiences, mySugr helps customers tackle the challenges that accompany daily diabetes therapy.

About us

Our heritage

Since 2017, mySugr has been a proud part of Roche to help create an open digital diabetes ecosystem that revolves entirely around people with diabetes.

Want to learn more about mySugr & Roche?

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What drives us

Why did we start mySugr?

Because diabetes sucks. It’s challenging, relentless, and often made even harder by the prevalence of intimidating & distant communication for people living with diabetes. Around 2009, with the emergence of smartphone app stores, we saw an opportunity to change that.

Living well with diabetes is possible, and the foundation of living well with diabetes is data – with data, therapy can be optimized. Diabetes data, however, can be inconvenient to collect, hard to analyze, and often downright overwhelming. People with diabetes can end up relying on doctors and diabetes educators for help, but can’t see them often enough, or for long enough, to get the help they need.

mySugr through time

Our timeline

2025

More than 6 million registered accounts worldwide*, marking another step forward in supporting people with diabetes.

*Until Jan 31, 2025, based on aggregated numbers provided by the App stores consoles

2023

mySugr welcomed its 5 millionth registered account thanks to the collaborative effort of multiple teams across Roche working continuously on improving the mySugr app.

2022

mySugr celebrated its 10th anniversary and 4 million registered users worldwide. mySugr is now available in 82 countries and 27 languages.

2021

mySugr launched the mySugr Pump Control to steer the Accu-Chek Insight insulin pump directly via smartphone and enabled the integration of NovoPen 6 and NovoPen Echo Plus to support diabetes management.

2020

The mySugr coaching program received accreditation from the Association of Diabetes Care & Education Specialists (ACDES, former AADE). mySugr was integrated into Roche Diabetes Care Platform in the first countries. Also, mySugr welcomed its 3 millionth registered user-wohoo!

2018

The Vienna team grew to more than 130 employees in Austria and the US. The mySugr Bundle was made available through five new German insurance companies.

2017

mySugr joined the Roche family and the mySugr Bundle was launched in the US.

2016

An office was opened in Encinitas, California, and the first Coaching feature was launched.

2015

The mySugr Bolus Calculator was launched in the EU and mySugr reached a milestone of 500,000 customers.

2013

mySugr Inc was founded in San Francisco and had 95,000 customers by the end of the year.

2012

mySugr was founded by "The Fantastic Four" - Frank, Frederik, Gerald and Michael - in Vienna. The first version of the company app was launched in April 2012.